About Course
About the course
ITIL 4 is the latest edition of the ITIL framework for IT service management, providing a modern approach focused on delivering value and improving services in line with business requirements. This course helps participants understand the core principles of ITIL 4, enabling them to improve operational efficiency and enhance customer experience through effective service management.
Course objectives
- Understand the basic concepts of IT Service Management according to ITIL 4.
- Learn about the Service Value System (SVS) operating model and how to deliver value through services.
- Explore the seven guiding principles of ITIL 4 and their importance in improving performance.
- Learn about the Service Value Chain and how to use it to improve service management.
- Study the core practices in ITIL 4 and their role in supporting business continuity.
- Understand the relationship between ITIL 4 and other frameworks such as Agile, DevOps, and Lean.
- Prepare to pass the ITIL 4 Foundation exam and obtain certification.
Course topics
- Introduction to ITIL 4 and its importance in IT Service Management.
- Service Value System (SVS) concept.
- The seven guiding principles of ITIL 4 and their role in improving service management.
- Service Value Chain and its role in providing services efficiently.
- Overview of core practices in ITIL 4.
- The relationship between ITIL 4 and modern frameworks such as Agile and DevOps.
- Preparing to pass the ITIL 4 Foundation exam and obtain certification.
Benefits of training
- Comprehensive test preparation to ensure best results.
- Professional trainers with extensive practical experience in the field.
- Training content updated according to the latest standards and practices.
- Practical applications and interactive exercises to enhance understanding and comprehension.
- Access to training materials at any time.
- Expert support and advice even after the training ends.