IT Services Management

This course covers IT service management concepts based on best practices, including service management, quality improvement, incident handling, and implementing IT strategies to support corporate operations.

Objectives:

1. Understand the fundamentals of IT Service Management.
2. Applying best practices in providing IT services.
3. Improving the quality of technical services.
4. Effectively manage technical incidents and issues.
5. Enhancing technical operations within the organization.

Topics:

• Introduction to IT Service Management.
• Best practices for delivering IT services.
• Incident and problem management.
• Improving the quality of technical service.
• Strategies for enhancing technical operations.