The Customer Service department is considered one of the key departments contributing to the organization’s revenue generation.

And maintaining the organizational reputation by developing the staff in this department in areas such as handling customer requests, managing complaints, and monitoring key customer-related processes.

Understanding your customer and creating the customer persona.

The difference between customer service, customer care, and customer experience, and how to measure and evaluate them.

Types of customers and how to deal with each one according to representational systems.

The art of selling and providing service according to customer types

The developer of the successful sales process

AIDA (Model)

The art of handling customer complaints

Practical applications of sales techniques via phone

Applications of body language in dealing with customers