Total Quality Management

Topic outline

• Overview

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  • This course covers the essentials of strategic planning, including analyzing internal and external environments, setting strategic goals, and implementing and monitoring strategies to ensure sustainable organizational success.
    

    
    
    

• Objectives
  • • Understand the fundamentals of TQM.

    • Apply quality improvement tools.

    • Promote continuous improvement.

    • Ensure customer satisfaction.

    • Measure and monitor performance for quality assurance.

    
    

    
    
    

• Topics
  • • Introduction to TQM.

    • Quality Improvement Tools and Principles.

    • Continuous Improvement Practices.

    • Process Management for Quality.

    • Ensuring Customer Satisfaction.

    • Performance Measurement and Monitoring.