Course objectives 

• Understand the basic concepts of IT Service Management according to ITIL 4. 
• التعرف على النموذج التشغيلي (Service Value System – SVS) وكيفية تحقيق القيمة من خلال الخدمات. 
• Explore the seven guiding principles of ITIL 4 and their importance in improving performance. 
• Learn about the Service Value Chain and how to use it to improve service management. 
• Study the core practices in ITIL 4 and their role in supporting business continuity. 
• Understand the relationship between ITIL 4 and other frameworks such as Agile, DevOps, and Lean. 
• Prepare to pass the ITIL 4 Foundation exam and obtain certification. 

Course topics 

• Introduction to ITIL 4 and its importance in IT Service Management. 
• مفهوم نظام قيمة الخدمة (Service Value System – SVS). 
• The seven guiding principles of ITIL 4 and their role in improving service management. 
• Service Value Chain and its role in providing services efficiently. 
• Overview of core practices in ITIL 4. 
• The relationship between ITIL 4 and modern frameworks such as Agile and DevOps. 
• Prepare to pass the ITIL 4 Foundation exam and obtain certification. 

Benefits of training

• Comprehensive test preparation to ensure best results.
• Professional trainers with extensive practical experience in the field.
• Training content updated according to the latest standards and practices.
• Practical applications and interactive exercises to enhance understanding and comprehension.
• Access to training materials at any time.
• Expert support and advice even after the training ends.