Total Quality Management (TQM)

This course explores Total Quality Management (TQM) Applications To enhance institutional performance and achieve sustainable excellence, with a focus on: Analytical tools, continuous improvement, and customer satisfaction.

Objectives:

• to understand Foundations of Total Quality Management (TQM).
• to improve Corporate performance and operational quality.
• investigation Customer satisfaction.
• Strengthening continuous improvement.
• to encourage Teamwork and effective leadership.

Topics:

• Introduction to Total Quality Management (TQM).
• Quality improvement tools.
• continuous improvement.
• Customer satisfaction.
• Leadership and Team Participation.