أساسيات إدارة خدمات تقنية المعلومات ITIL® 4 Foundation - المئوية للتدريب

Accredited Course ITIL® 4 Foundation

IT Service Management Fundamentals

The world's most widely recognized IT Service Management (ITSM) course, focused on improving and optimizing IT services to align with business needs and deliver greater organizational value.

Language:Arabic & English

Training TypeIn-person + Online

CertificateITIL® 4 Foundation

AccreditationGlobally Recognized

About the Course

ITIL® 4 is the latest version of the globally recognized IT Service Management (ITSM) framework. It introduces a modern approach focused on delivering value and continuously improving IT services in alignment with business objectives. This course equips participants with a solid understanding of the core ITIL® 4 principles, enabling them to enhance operational efficiency and improve customer and stakeholder experiences through effective service management.

Key Topics

01
Core Concepts of Service Management
The fundamental terms and principles that form the foundation of the ITIL® 4 framework.
02
The Four Dimensions of Service Management
Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes.
03
The ITIL® 4 Service Value System (SVS)
How the ITIL® 4 components integrate to create and deliver continuous business value.
04
Common Management Practices
General Management Practices, Technical Management Practices, and Service Management Practices.

Course objectives

Understand the basic concepts of IT Service Management according to ITIL 4.

Understand the Service Value System (SVS) and how it enables value creation.

Explore the seven guiding principles of ITIL 4 and their importance in improving performance.

Understand the Service Value Chain and its role in operational efficiency.

The relationship between ITIL 4 and modern frameworks such as Agile and DevOps.

Be fully prepared to pass the COBIT 2019 Foundation certification exam.

Target Audience

Technical Support IT Engineers and Developers IT Project Managers

Benefits of training

Comprehensive test preparation

Comprehensive test preparation to ensure best results.

Professional Instructors:

Extensive practical experience in technical services management.

Updated content

وفق أحدث إصدارات ومعايير ITIL 4 الرسمية

Practical applications

Interactive exercises that enhance understanding and comprehension.

Lifetime access to course materials

Access to training materials at any time.

Support throughout the course

Enjoy live interaction and ask questions directly to experienced instructors throughout the training program.

Globally RecognizedITIL® 4 Foundation Certification Recognized Worldwide

ITIL® 4 FOUNDATION